Aqoral Spa (Cartagena)

My review will be more focused on the restaurant aspect of this establishment. The food is good, although definitely nothing delicious. The pizza tasted like they didn't use the correct kind of dough. The service was friendly enough, considering it's a hotel restaurant.

We took a taxi for 40 minutes to get there and enjoy a day pass. The on-duty manager insisted that we needed to present a ‘transit form’ because we didn’t have our passports, and showing them digitally wasn’t enough. Incredibly, they denied us access. I had never experienced anything like this in a premium hotel. Choose another option.

The 3 of us had a nice 2-day stay as our entry point to Colombia around Christmas. The service at this Hyatt was fantastic, as every associate was super friendly and ready to help out at any moment.…

Best hotel in Cartagena in my opinion. Infinity pool. Security and doorman at all times. Next to mall and supermarket. Walkable to restaurants.…

Recomendado. Habitaciones limpias y amplias. Buen trato del personal aunque en un par de ocasiones demoraron en atenderme a la habitación, por lo demás todo bien. El hotel está en una excelente zona.

This is a very well-run hotel with sharp and friendly staff, beautiful facilities and lovely views. Naiver helped me immeasurably during my stay. It's a great way to become acquainted with the culture of Cartagena, very close to party…

Excelente servicio y atención en todo momento. Está bien ubicado y se puede llegar al centro en 10-15 minutos caminando. La comida en el restaurante estaba muy sabrosa. Las piscinas se veían increíbles, aunque no las aprovechamos ya que teníamos excursiones cada día.

Great location and rooftop. Wish pool stayed open past 8pm. Comfortable beds and hot showers.

Beautiful rooms. Great location. Service is awful specially in the pools. Bar and restaurant staff are some of the worst i have experience

I really enjoyed my stay here during my first visit to Cartagena and Colombia as a whole. It was very quiet. The fitness center was good although it was a little warm in there during the day. It had an adequate amount of equipment. The pool…

Me encantaron estas habitaciones. se sentía tan acogedora y diseñada intencionalmente. La cabecera, las lámparas, los sofás y el arte: todo funcionó a la perfección. El diseño de mod medio era más que bonito: era cómodo. Este hotel no sacrifica uno por el otro. ¡Podría ser mi habitación favorita en la que me he alojado!

Paid for an up charge for breakfast. It was under construction and certainly no value. The pools are staggered and closed and quite frankly I checked out two days early and moved next-door. The restaurant and bar is also closed for the next…

Incredible hotel, even better if you have Hyatt status. They have a separate check in area and lounge for globalists and the concierge there feels so personal and tends to any questions and requests. If you meet Isabel you will be well…

UPDATE:Manager talked with me the next day to apologize for the incident and helped us…

I trusted previous reviews to lead me on our first trip to Cartagena and feel like I made a couple of missteps. We booked a 'residence' room for a week because it has a terrace and we thought we'd have a little more room to spread out. I'm…

I wish I could get 0 stars for this people!!! This people are thief’s!!!! They charged 300$ per person for a New Year’s party with Golden Corral buffet music that really was terrible and they advertise a open bar but guess what after 11:30…

Visited back in January. Check in and out was easy. Hotel was clean and quiet. Spacious rooms with amazing windows overlooking the ocean. Pool areas were kept clean and also had great views of the water. Plenty of…

Excellent service! From the time you enter the hotel you have entered an enhanced environment from the surrounding area. From the door men, check in staff, dining staff, and housekeeping, to food preparation and the spa staff, this hotel…

El Hyatt Regency Cartagena es un hotel de lujo ubicado en la zona turística de Bocagrande, en Cartagena de Indias. Cuenta con una ubicación privilegiada, con vistas al mar Caribe y a la ciudad amurallada.…

Un lugar con excelente ubicación para poder deslizarte a lugares turísticos, como el centro, ciudad antigua y el barrio de Getsemaní. Las habitaciones increíbles con una vista maravillosa hacia la marina una puesta del sol hermosa, el…

Muy buen hotel, me encantó la experiencia, la vista espectacular y sus habitaciones muy comidas y limpias. Finalmente la atención y cordialidad por parte de sus empleados fue muy amena.

Beautiful hotel. The resort pass was good but was not able to get our massages that came with the cabana resort pass. All other amenities and lunch was great. A wonderful to spend the day waiting for your house. The staff were great and super helpful. Would book massage in advance and wish #Resort Pass had mentioned to do so.

I have pleasure of experience the luxury suite...It was worth the extra money. They wonderful views, great service and many extras. If you want a good experience in Cartagena...consider the Hyatt.

Habitación impecable limpia, ordenada y con una vista increíble, excelente atención del personal del hotel, todo fue magnífico! Nuestra estadía fue de pocos días pero sin duda alguna lo recomiendo 100%, volvería a quedarme allí mil veces más

Excelente ubicación y trato del personal, lindas habitaciones con vista al Mar ó la Bahía. Tres piscinas con vista infinita, justo al lado del hotel hay un centro comercial, con todo lo que necesites, está a cinco minutos en carro de la ciudad amurallada y del muelle.

Espectacular la vista, me encantaron las habitaciones cómodas y la vista que tiene es hermosa, vimos el amanecer y el atardecer, nos encantó. Lo mejor está cerca a la playa. Y cuando decidimos salir a caminar todo estaba a la mano.

Really amazing resort best on the strip second staying here since May I will go back stay there again, the overall staff are great very kind helpful people that work there, the club lounge, pool lounge and restaurant very beautiful amazing…

If you've ever stayed at a Hyatt then you know you're going to get first class, white glove service here. You're getting a great ocean view regardless what room you're in.…

La recepción fue estupenda, la piscina y el entorno son hermosos. Sin embargo, tuve algunas experiencias desagradables durante mi estancia en el Hotel Hayatt Regency. Los camareros del bar de la piscina parecían poco receptivos la mayoría…